Shipping and Policies

Free Overnight Shipping

Overnight shipping is FREE on every tortoise order — no shipping charges at checkout. Ordering more than one? They ship together in the same box at no extra cost, and you save $55 on each additional tortoise.

Shipping

We ship every Monday weather permitting. Mondays that fall on holidays will move the shipping date to the next day. All shipments are shipped next day. Your new baby sulcata will be shipping in an insulated box with a heat source (if needed) that will last up to 48 hrs. By purchasing a tortoise from Sulcatas.com the customer assumes all responsibility and indemnifies Sulcatas.com from any and all issues including but not limited to the shipment of tortoise, permits and licensing, local state and federal laws, import/export fees and requirements. The customer is responsible for ensuring all federal, state and local laws allow for the shipment of sulcata tortoises to their area.

Service areas

We ship to the lower 48 states excluding Louisiana.

Tracking

You will receive tracking information once the package enters the system. Please plan on being available to accept the package upon delivery. We don't want to see boxes left unattended in the elements.

Live Arrival Guarantee

We guarantee live arrival of your Sulcata. If the animal arrives dead, please notify us by email immediately. Live arrival guarantee expires 24 hours after delivery time listed by carrier. All times will be calculated using the email time stamp. We ask for a quality photograph to be included. A replacement will be shipped or refund provided after any claims are approved. Live arrival guarantee does not cover delays, damage or mishandling by shipper. Buyer must provide accurate information for shipping address and delivery information. Buyer must be present to accept shipment. Ultimately, all claims are handled at our discretion. By purchasing from sulcatas.com you are accepting these terms.

Refunds

We cannot resell an animal that has been cared for by others and guarantee its health. For that reason, all animal sales are final. An order cannot be canceled once shipped.